Answer more customer questions without adding more support workload.
Help customers find accurate answers about your products, policies and processes through an AI-powered support assistant built around your business knowledge.
Discuss AI customer supportThis is a service we are developing. We will confirm which platforms and integrations are available for your business before any work is agreed.
Better answers, less repetition.
Support efficiency
Common questions are answered without your team typing the same reply again.
Consistent answers
Every customer gets the same answer, taken from the information you have approved.
Easier access to information
Product details, delivery terms and returns policies are easier to find.
Built around your business knowledge.
- 01Knowledge base preparation
- 02AI support assistant configuration
- 03Website deployment
- 04Customer support workflow integration, where supported
- 05Testing and quality assurance
- 06Performance monitoring
- 07Ongoing knowledge maintenance and optimisation
Clear handover to your team.
- The customer asks for a person
- The question is about a specific order, payment or account
- The assistant cannot find the answer in your approved information
- A complaint, refund or anything sensitive
- The customer seems frustrated or the conversation is going in circles
Four clear parts.
- 01
Initial assessment
We review your common questions, your existing information and your support tools.
- 02
Setup and implementation
A one-off fee to prepare the knowledge base, configure, test and launch the assistant.
- 03
Monthly managed service
Monitoring, answer reviews and keeping the knowledge up to date.
- 04
Additional integrations or usage
Charged transparently and agreed in advance where relevant.
Prices are confirmed after the initial assessment. See all pricing
Honest answers.
See whether AI support fits your business.
Tell us about your products, your customers' common questions and the tools you use today.
Discuss AI customer support